We hope you will be happy with any products you’ve ordered from us, but if you are not entirely satisfied you can find details of our returns policy below.
This returns policy does not affect the statutory rights you may have under applicable law, including your statutory right to cancel or your statutory warranty.
This returns policy refers to items purchased via the www.femal.co.uk website only.
Your right to change your mind (cancel)
Under the Consumer Contracts Regulations, you have 14 days from the date you receive the product to notify us that you have changed your mind (i.e. your right to cancel) and would like a refund. We must receive any products you return to us within 14 days of you notifying us of your intention to return the products.
Orders cancelled under these Regulations are entitled to a refund of any standard postage that you paid for the delivery of your order, but you are responsible for paying any postage incurred in returning the products you wish to cancel to us. We do not refund postage on the return of part orders.
Products must be returned to us in the condition you received them, which includes keeping any hygiene seals in place and blister packaging intact. You will lose your right to return the product if you unseal a hygiene seal, or pierce the blister packaging, of product that needs to be sealed for health protection or hygiene reasons. All returned boxes will be inspected by our warehouse and returns team.
You have the right to reasonably inspect the product as you would in a shop, but you cannot return a product that you have used, unless you are returning it because it is damaged or faulty.
For more information about your rights to cancel, please refer to Clauses 11 and 12 of the Terms and Conditions.
How to return the product
Send us an email at: email@example.com to notify us of your wish to exercise your 14 day cancellation rights and return the product. Please provide your name, home address, order details and, where available, your phone number and email address.
Please repackage the product carefully, include the completed returns form, and post it back to us at the return address we will email to you.
Damaged and Faulty Product
The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to replace the product free of charge. If the replacement product we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any postal charges.
If you believe the product you have ordered to be damaged or faulty, please contact us by emailing firstname.lastname@example.org and we will let you know how to return the product.
For more information, please refer to Clause 11 of the Terms and Conditions.
Refunds will be processed once we receive your returned products. Refunds will be credited to the original card you paid with and will take 10 working days to be credited to your account, depending on your card provider.
We will refund postage any standard postage paid by you on orders returned in full. We do not refund postage on the return of part orders.
You cannot return any product that has a hygiene seal or blister pack that has been broken. You have the right to reasonably inspect the product as you would in a shop but you cannot return products that you have used, unless you are returning them because they are damaged or faulty.
Questions or concerns
If you have any questions or concerns, please contact us.