DELIVERY

Postage and packing costs are free for all your orders with the standard 3-5 business day shipping option. However, you could also choose the express shipping options with extra fees of £7.

The postage and packing charges you will pay, if any, will be displayed on screen before you confirm your order to us.

We aim to dispatch orders within 3-5 business day to the address provided by you in your order. Delivery timescales are estimates only. If you do not receive your order within five business days of us confirming your order, please send an email to contact@femal.co.uk and we will investigate. Orders will not be dispatched or delivered on bank holidays.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 13 will apply.

You should check the contents of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should email contact@femal.co.uk immediately.

 

RETURNS POLICY

We hope you will be happy with any products you have ordered from us, but if you are not entirely satisfied you can find details of our returns policy below.

This returns policy does not affect the statutory rights you may have under applicable law, including your statutory right to cancel or your statutory warranty.

This returns policy refers to items purchased via the www.femal.co.uk website only.

Your right to change your mind (cancel).

Under the Consumer Contracts Regulations, you have 14 days from the date you receive the product to notify us that you have changed your mind (i.e. your right to cancel) and would like a refund. We must receive any products you return to us within 14 days of you notifying us of your intention to return the products.

Orders cancelled under these Regulations are entitled to a refund of any standard postage that you paid for the delivery of your order, but you are responsible for paying any postage incurred in returning the products you wish to cancel to us. We do not refund postage on the return of part orders.

Products must be returned to us in the condition you received them, which includes keeping any hygiene seals in place and blister packaging intact. You will lose your right to return the product if you unseal a hygiene seal, or pierce the blister packaging, of product that needs to be sealed for health protection or hygiene reasons. All returned boxes will be inspected by our warehouse and returns team.

You have the right to reasonably inspect the product as you would in a shop, but you cannot return a product that you have used, unless you are returning it because it is damaged or faulty.

For more information about your rights to cancel, please refer to Clauses 11 and 12 of the Terms and Conditions.

 How to return the product

Send us an email at: contact@femal.co.uk to notify us of your wish to exercise your 14-day cancellation rights and return the product. Please provide your name, home address, order details and, where available, your phone number and email address.

Please repackage the product carefully, include the completed returns form, and post it back to us at the return address we will email to you.

Damaged and Faulty Product

The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases, we may offer to replace the product free of charge. If the replacement product we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any postal charges.

If you believe the product you have ordered to be damaged or faulty, please contact us by emailing contact@femal.co.uk and we will let you know how to return the product.

For more information, please refer to Clause 11 of the Terms and Conditions.

Refunds

Refunds will be processed once we receive your returned products. Refunds will be credited to the original card you paid with and will take 10 working days to be credited to your account, depending on your card provider.

We will refund postage any standard postage paid by you on orders returned in full. We do not refund postage on the return of part orders.

Refund Exclusions

You cannot return any product that has a hygiene seal or blister pack that has been broken. You have the right to reasonably inspect the product as you would in a shop but you cannot return products that you have used, unless you are returning them because they are damaged or faulty.

Questions or concerns

If you have any questions or concerns, please contact us.

 

 

 

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